Can I get an extension on shipping?

7/20/2022

In order to ensure the best experience possible for all customers, we ask that Sellers ship their item by the specified date present in their order details. 

In instances where a shipping extension is needed, Sellers included in our automated shipping extension pilot program are able to self-serve and request a 24 hour extension once per order. Note: a shipping extension must be requested prior to the Ship By date.  

To request an extension, simply navigate to the Selling tab of your StockX account, and complete the following steps:

  1. Go to the Pending tab.
  2. Locate the order to extend and click Extend in the Ship By column.


After your submission, you will receive an automatic Approved or Denied response:

  • If the order has not had a prior extension and the request is made before the Ship By date, the request will be approved. 
  • If the order has already had an extension or the request is made after the Ship By date, the request will be denied.


Can I request an extension for an item that is a part of a bulk shipment?

At this time, an extension is unable to be issued for an item that is a part of a bulk shipment. In order for an extension to be applied, the item must first be removed from the bulk shipment. The item can be added back to the bulk shipment once the extension has been applied.
 

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