Once you've sold an item on the StockX platform, you can view your pending orders from StockX Pro to see all pending orders that you still need to ship. From there, you'll be able to access your shipping label and invoice. See below for specific policies relating to the StockX Listings Marketplace and the StockX Verified Marketplace.
Shipping an item sold on the StockX Verified Marketplace
As a general rule, Sellers have two business days to ship sales of new, unworn items from the
Verified Marketplace. However, there are exceptions for new release products to accommodate shipping times from retailers. All new release items sold on their release day (as stated on the product page) have three (3) additional business days to ship (5 total).
Items sold shortly after their release date may also have additional time to ship. For example, an item sold on the day after the release would have four (4) business days to ship. If sold two days after the release, it would have three (3) business days to ship, and so on. Also, StockX may provide additional business days to ship various new release items at our discretion.
Please note: items sold prior to their release date must be shipped within the standard two business days time frame.
If you are unable to ship your item by the specified ship-by date, you may request a 24-hour extension within your StockX account.
Generally, this means shipping your item with the invoice on the inside of the shipping box and the shipping label attached to the outside. For more information about how to package specific items sold on the site, please browse our product verticals:
Shipping an item sold on the StockX Listings Marketplace
Sellers on the
Listings Marketplace have two (2) business days to ship used or unique items after they sell. Once your Listings order is confirmed, StockX provides a prepaid shipping label, and you’re expected to hand the package to the carrier within two business days. If you do not ship the item within 30 days of the sale, the order will be canceled automatically, the buyer will be refunded, and the seller will be charged a $15 penalty fee.
If the buyer elects to send the item to StockX for verification, ship the item within two business days using the label provided by StockX. Failing to ship the item within 30 days will result in an order cancellation, and a penalty fee will be assessed to your account.
Note, Listings is currently available to select sellers. Join the
seller waitlist to get notified when access expands.
Can I reuse an old box to ship something to StockX?
Yes, you can reuse an old box to ship an item to StockX provided you follow a few general guidelines:
- Ensure that the box you are using is no more than 2in/5cm larger on any side than the box of the item you're shipping
- Remove all old labels, stickers and barcodes from the shipping box
- Remove any HAZMAT stickers or warning labels
- Note: Even if the item you're shipping does not contain these materials, it is illegal to ship with these labels on the box. StockX cannot accept any item that arrives at our Verification Center with these labels still attached.