What does the Right of Withdrawal mean for EU/UK customers?

6/23/2022

The right of withdrawal for EU/UK consumers grants Buyers within those countries the right to cancel a purchase within 14 days of receiving it. This rule applies to StockX as well, and if you would like to exercise your right of withdrawal, please Contact Us.

 

We have provided the following script that you may use when submitting your request! For your convenience, feel free to copy and paste this script into your initial message to our support team. Please also ensure that you clearly state your reason to withdraw from the contract. 

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products (*)/for the provision of the following services:

 

Include:

  • The date the item was ordered on

  • The date the order was received (if applicable)

  • The order number (if available)

  • The name of the product(s)

  • Your name

  • Your complete address (including zip code, city, and country)

  • Photos of the item with the StockX verification tag still attached (the side of the tag with the QR code facing)

 

Once we receive your request, our support team will respond generally within 24 hours.

 


What should I know about my right of withdrawal as an EU/UK customer?

 

StockX requires that in the event of a right of withdrawal request, that the item in question be sent back to us in the condition it was delivered, with the StockX verification tag or sticker still attached.

 

We reserve the right to refuse late returns and returns of items that are not in the same condition as the Buyer received them in.

 

If you already received your item, the right of withdrawal ends 14 days after the beginning of the withdrawal period. For example, You received your ordered item on Tuesday, 1st March 2022. The withdrawal period begins on Wednesday, 2nd March 2022. The withdrawal period ends with the expiration on Wednesday, 16th March 2022.

 


What countries are eligible to exercise the right of withdrawal?

 

The following countries are eligible to initiate a right of withdrawal:

 

EU Countries:
 

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden


If your country of residence does not appear on this list, you are subject to the normal StockX terms and conditions regarding returns or exchanges.

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