If you experience an issue with your shipment, StockX Customer Service will work to resolve it. Please note that using a carrier management or forwarding service to redirect your delivery may affect your eligibility for a claim. Carrier investigations can take up to 10 business days.
No tracking update in 7+ days
Provide your order number and we'll contact the carrier on your behalf.
Returned item shows delivered, but hasn't been received by StockX
Please allow 3 days for an inbound scan at our facility. If tracking still hasn't updated, StockX Customer Service will open an investigation with the carrier on your behalf.
Tracking says "delivered," but item not received
Check with neighbors or your building's front desk first as packages are sometimes held there. If you still can't locate it, let us know within 30 days of the "delivered" status. StockX Customer Service will open an investigation with the carrier on your behalf.
Estimated delivery date passed, item still in transit
Contact within 30 days of the missed delivery date. StockX Customer Service will open an investigation with the carrier on your behalf.
Item or packaging arrived damaged / Carrier reported item was damaged in transit
Contact within 10 days of delivery with photos of the damaged item, the full shipping box, the StockX Verification Tag, and the QR code on the back of the tag.
Situations where we're unable to file a claim
- Package refused at delivery due to taxes, duties, or customs fees.
- Signature obtained by the carrier at delivery.
- Delivery confirmed by carrier photo. If you believe your package was stolen, we recommend reporting it to local authorities.
- Usage of an unverified delivery address.
- PO Box used for delivery. PO boxes are not supported on StockX.