What happens when a Seller breaks the rules?

Failure to complete a sale may result in a penalty fee equivalent to 15% of the transaction price, with a minimum charge of $15 USD or local currency equivalent.

Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines or doesn’t exactly match the item as it is described on StockX in any way.

StockX cannot guarantee that your original receipt will return to you as the result of an item failing verification.

StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) at your cost.

Failure to comply with our policy may result in a review for account suspension. For additional details, please visit our FAQ: Why is my account on hold?

More information on this policy can be found in our terms.