Phone support is now available for logged in UK customers! For select issues, it will be offered as an available contact channel within our chatbot. UK Phones are available Monday - Friday, 9 a.m. - 5 p.m.

The StockX Help Center allows you to search for answers, browse FAQs, and get connected with our Customer Service team.

To begin the support process, select “Contact Us” at the bottom of the Help Center, or by clicking the scrolling green widget on the right. On the StockX app, log in and select “Chat” from your account settings. Our Chatbot is available 24/7 to provide a guided experience to help us understand your issue. If the Chatbot is unable to resolve it, we’ll provide the most efficient and available contact channels to connect with our Customer Service team.

 

If you have an existing StockX account, we encourage you to please log in for an improved, personalized experience when contacting us.

Customer Service hours of operation and available contact channels for your region are located in the bottom left corner of the Help Center, under “Customer Service Hours.”

Please note that Customer Service channels may include live chat, phone, and email but can vary by region.

For live channels, we aim to respond as soon as we can. For email, you can expect a response within 24 hours.