If you experience an issue with your shipment, contact StockX Customer Service and we'll work to resolve it. Please note that using a carrier management or forwarding service to redirect your delivery may affect your eligibility for a claim. Carrier investigations can take up to 10 business days.
No tracking update in 7+ days
Reach out to Customer Service with your order number and we'll contact the carrier on your behalf.
Returned item shows delivered, but hasn't been received by StockX
Please allow 3 days for an inbound scan at our facility. If tracking still hasn't updated, contact us and we'll look into it.
Tracking says "delivered," but item not received
Check with neighbors or your building's front desk first as packages are sometimes held there. If you still can't locate it, contact us within 30 days of the "delivered" status and we'll open a carrier investigation.
Estimated delivery date passed, item still in transit
Contact us within 30 days of the missed delivery date and we'll follow up with the carrier.
Item or packaging arrived damaged / Carrier reported item was damaged in transit
Contact us within 10 days of delivery with photos of the damaged item, the full shipping box, the StockX Verification Tag, and the QR code on the back of the tag.
Situations where we're unable to file a claim
- Package refused at delivery due to taxes, duties, or customs fees.
- Signature obtained by the carrier at delivery.
- Delivery confirmed by carrier photo. If you believe your package was stolen, we recommend reporting it to local authorities.
- Usage of an unverified delivery address.
- PO Box used for delivery. PO boxes are not supported on StockX.