3/15/2024
Payout settings are powered by our partner, Hyperwallet (a PayPal service). When editing or updating your payout information, please note that you will be taken to a new window.
For information about payout setup, account verification, payout history viewing, and payout tracking, visit our Hyperwallet StockX Support Centre.
While you can choose to receive your payout in one of four ways, (PayPal, electronic ACH transfer to your bank account, Venmo or debit), prepaid cards of any kind are not supported.
If you are a Seller outside the US, you can choose to receive your payout via PayPal and depending on where you live, bank transfer payout methods may be available as well (see more details below under "Bank Transfer" section). Please note that payouts will be issued in the currency selected on your StockX account unless you choose otherwise when setting up or updating your payout information.
Scheduled Payouts
StockX processes daily payouts for all eligible orders (including Early Seller Payout, Flex and successfully verified orders), instead of issuing a payout each time an item is successfully shipped and/or verified.
Each day will close around 11.45 p.m. EST and one lump sum payout will occur at or around 11.59 p.m. EST. If the payout fails, all payouts will be attempted again in batches.
Payout details, including an itemised list of the sales within each payout, will be provided in your Seller export, which can be found in your Selling profile.
Large-volume Sellers could receive more than one payout if the payout amount exceeds any limits set by your financial institution and/or our payout provider.
To ensure the best experience possible, please double-check all information entered for your payout to verify that it is correct. In instances where funds are sent to an incorrect account, we will attempt to reclaim and reissue them to the correct location, though this is not always possible.
PayPal
Once the item you sold passes our verification process and your payout is released, it typically takes about 30 minutes for funds to arrive in your PayPal account.
Sometimes transactions to PayPal accounts can fail. Here are some reasons why:
Please check that you have entered the correct information and that this account is available to receive funds. This may require you to contact PayPal.
Once the item you sold passes our verification process and your payout is released, it typically takes 1-5 working days (depending on your bank and region) for funds to arrive in your bank account.
Sometimes transactions to a bank or credit union can fail. Here are the most common reasons why:
Incorrect routing or account information entered
Remember to use the electronic routing number from your financial institution and enter your account information exactly as it appears on a cheque and/or your account. Check that your account is active and able to receive funds.
Bank transfer payouts can be issued in the following currencies (depending on your location): US dollar, Canadian dollar, Mexican peso, Euro, British pound, Swedish krona, New Zealand dollar, Hong Kong dollar, Israeli shekel, Singapore dollar, Chinese yuan, Australian dollar, Hungarian forint, Morroccan dirham, Nigerian naira, Tunisian dinar, Bangladeshi taka, Nepalese rupee, Pakistani rupee, Indian rupee, Indonesia Rupiah, Malaysian ringgit, Philippine peso, Sri Lankan rupee, Thai baht, Vietnamese dong, Croatian kuna, Czech koruna, Danish krone, Norwegian krone, Polish zloty, Romanian leu, Russian ruble, Turkish lira, Argentine peso, Jamaican dollar, Brazilian real, Colombian peso, Peruvian sol
Please note that you may be charged a bank transfer fee equivalent to $2 USD on each bank transfer payout, depending on your bank transfer payout currency.
Once the item you have sold passes our verification process and your payout is released, it usually takes just a few hours for funds to arrive in your Venmo account.
Venmo transactions may fail for the following reason:
If you have a valid US phone number but do not have a Venmo account, you will need to set up a Venmo account to receive payments. Your payment will expire in 30 days if you sell an item with a Venmo payout method on file but have not set up a Venmo account.
Once the item you have sold passes our verification process and your payout is released, most debit cards allow for funds to be available on your card within a few hours, although Mastercard may take 1-3 working days.
Debit card transactions may fail for the following reason:
Please note that Sellers using Mastercard/Visa debit will incur a 2% transaction fee with a minimum charge of $1.95 USD and a maximum charge of $9.95 USD.
In addition, Visa has a per transaction limit of $50,000 and a daily limit of $100,000, although many smaller banks and credit unions may have their own limits. Please check with your bank for more information on your limits.
If an update is made to your payout information, you will receive an email asking you to verify this change to your account. For security purposes, your payouts will be placed on hold until you verify that this change is correct. We’ll send you an email with instructions about how to verify this change.
If you don't see the email, search in your junk or spam folder for an email with the subject line {Action Required} Verify Your Payout Information from [email protected].
If you receive an email from us asking you to verify changes made to your account, but you do not recognise these changes, please contact customer support immediately to secure your account.
Venmo and debit card payouts are in USD only.
PayPal payout currencies: US dollars, Canadian dollars, Australian dollars, euros, British pounds, Hong Kong dollars, Japanese yen, New Zealand dollars and Singapore dollars.
Bank transfer payout currencies: US dollar, Canadian dollar, Mexican peso, euro, British pound, Swedish krona, New Zealand dollar, Hong Kong dollar, Israeli shekel, Singapore dollar, Chinese yuan, Australian dollar and Hungarian forint.
Please note that foreign transaction fees may be incurred if the currency selected for payout of funds differs from the currency selected on your StockX user profile. See below for more details.
Visa debit card transactions (available to US customers only) will incur a 2% transaction fee, with a minimum charge of $1.95 USD and a maximum charge of $9.95 USD. For bank transfers, the recipient bank may impose additional processing fees which will be deducted from the transfer amount.
In addition, if the currency selected for payout of funds differs from the currency selected on your StockX user profile, it will require a currency conversion. Currency conversion will take place at the exchange rate dictated by our bank service provider at the time we notify them to initiate the disbursement ("Foreign Exchange Fees"). Exchange rates fluctuate under market conditions and the rate used will be indicative of the market value at the time of the transfer.
Payments and transfers go through various stages while being processed. Updates are noted on your account to keep you informed of your funds and when you can expect to receive them.
Yes. You can add up to three PayPal accounts to your Seller profile.
Select an Individual account if you are an individual, sole proprietor or single-member LLC.
Only select Business if you represent a corporation, partnership or a Limited Liability Company. If you incorrectly choose a Business account during verification, you will need to re-start the process of verifying your payout information.
If you accidentally register the wrong type of payout account and require further assistance in setting up or verifying your payout information, please Contact Us by clicking the "Contact Us" button at the bottom of the Help Centre page (or below).
In order to ensure compliance with payment industry regulations, verification of your information may be required based on your location, the payout method you are using or whether you are an Individual or a Business. Currently, all users in the European Economic Area (EEA) selling on StockX as a business (i.e. a corporation, partnership or limited company) will need to submit documentation to prove business registration. In addition, users selling as an Individual in the EEA may need to submit photo identification and proof of address upon meeting cumulative payout thresholds (these thresholds are subject to change with regulatory requirements).
If you are selling as an Individual in the EEA and need to go through account verification, please note that the address on your ID documents must match the billing information on your StockX user profile. Any changes made to your billing information after this will trigger ID verification again.
If your account requires verification, an email notification will be sent requesting additional identification data and/or documentation. The data and/or documentation should only be submitted on our payout platform. Do not respond to the email with documentation attached.
In addition, if your account requires verification, all transfers out of the account will be paused until verification has been successfully completed. Once documents are submitted, verification may take 1-3 working days. In certain cases, correspondence with Hyperwallet customer support may be required to complete the verification process.
Finally, please note that the minimum age requirement to receive payment is 18 years old. If you are a minor, your parents/legal guardian must provide their personal information to continue, to ensure compliance with global data privacy and payment services regulations.
Visit stockx.com/settings to make sure that your payout information is correct for a stress-free payout experience.
Did this information resolve your issue?