"Pre-Owned Excellent" electronics are Certified Refurbished or premium conditioned Certified Pre-Owned products that have been meticulously refurbished, reconditioned and inspected by manufacturers or authorised resellers to pristine, like-new and fully functional conditions. These products look and work just like brand new products. All StockX’s "Pre-Owned Excellent" electronics come with warranties backed by manufacturers or authorised Sellers, so you know that your purchase is covered.

Just like other products on our site, our dedicated verification team will thoroughly inspect each product to make sure it is in pristine, like-new condition and ensure that it is coming from a select, authorised Seller approved by StockX. We are also taking additional measures to audit and monitor the work quality of vetted Sellers to ensure that only the best conditioned refurbished products are available on the marketplace.

Only direct manufacturers and resellers authorised by the manufacturers and StockX may sell "Pre-Owned Excellent" electronics on the marketplace.

Sellers will have to meet our strict on-site vetting process to sell these items. If you are interested in selling electronics in "Pre-Owned Excellent" condition, please email [email protected] and we will contact you with the next steps to be included in the programme.

Since our "Pre-Owned Excellent" electronics are backed by manufacturers and authorised resellers, they do come with product warranties. The warranty period varies depending on the brand, product type and Seller. To make a warranty claim, you can either contact the manufacturers directly or follow the warranty redemption process contained in the box.

NB: For Apple Certified Refurbished products, the fastest way to claim on your warranty is to visit an Apple Store and provide the necessary information so that the warranty may be honoured.

If you’re interested in making a claim using your warranty, Contact Us with your order number so that our team can review your purchase. Once your enquiry is received, a member of our team will provide you with the email address needed to contact the authorised Seller. You will then need to get in touch with them directly, explaining the reason for your warranty claim.

When sending your item back to the authorised Seller, you will be responsible for return shipping costs. As accidental damage is not included in the warranty, please place the original product box and all of its contents inside a second box with sufficient cushioning material to prevent further damage during shipment. If damage does occur, you will need to contact our carrier partner for further assistance. Please note that for the best experience, we do recommend purchasing insurance when returning your item.