How can I confirm that the Seller has dispatched my item?

9/25/2023

You'll know when the item has been dropped off by the Seller for delivery to StockX when you receive an email with the subject line "Order Shipped to StockX". 

 

Additionally, as a Buyer, you can always check the status of an in-progress order by viewing your pending orders from the StockX Buying tab, which you can navigate to by clicking My Account > Buying. Generally, this information is updated prior to receiving an email, so if you're keen, you're encouraged to monitor the status  of your purchase early and often.

 

Sellers typically have two working days to ship their item from when your Bid matches their Ask or you choose to buy it at the lowest price. If more than five days have elapsed with no change in status and no shipping confirmation email has been received, StockX will contact you with more information or attempt to make alternative arrangements to get you your purchase.

 

What happens when the Seller dispatches their item?

 

Once your Seller has dropped off their item, it is delivered to a StockX Verification Centre where our team will assess it to ensure that it passes StockX's standards for quality. Then (and only then) will the item be packaged for delivery to you.

 

For more information about verification, refer to StockX > About > Verification.

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