At StockX, we believe you should be in control of your personal information and want to make it easy to delete or request access to it. Our Trust Centre, powered by WireWheel, allows you to manage your personal data yourself.

 

To access the Trust Centre, follow this link: StockX Trust Centre

 

When you access the trust centre, you'll have two options: a link to the StockX privacy policy and Submit Request.

 

To access or manage your data, click Submit Request and you will be presented with four options:

 

1. Deletion Request: Submit a request to delete your account and associated data irreversibly

2. Access Request: Submit a request for a downloadable copy of your personal data

3. Correction Request: Make a correction to your personal data within StockX

4. Portability Request: Receive a copy of your data formatted for upload onto another system

 

How do I submit a request to manage my data?

 

When you submit a rights request, you'll be prompted to indicate whether you are requesting it for yourself or someone else. In general, only third-party data protection companies are authorised to manage this data on someone's behalf. 

 

NB: If you're managing this data for someone else, you must provide proof that the owner of the data has given you permission to do so.

 

When you choose one of these options, you'll be prompted to select which of the four types of data request you are making.

 

From here, you'll be asked for some information before you can proceed with your request. This information is required as a security measure to find your account and validate that you are the account owner. 

 

The information required to submit a request is:

 

• An email address

  • use the one associated with your StockX account

• your first and last name

• Your StockX username

  • can be accessed by clicking on My Account > Profile on the StockX app or site

• whether you are a resident of either California or the European Union

 

Once you've filled out this information and submitted your request, you will be asked to verify your request via email. This email also contains your request ID and more information about what your request entails.

 

How do I confirm that my request for data management has been submitted?

 

In order to maintain StockX’s compliance with data privacy regulations, you’ll be asked to confirm your request via email once it has been submitted. This link must be followed within 30 minutes of submitting your request and looks like this.

 

When you click this link, you'll be directed to the WireWheel site where you will be able to confirm your request by signing an affidavit that assures us that you have made this request.

 

If you still wish to file your request, you will then be prompted to sign the affidavit, by either using your mouse or entering your initials. Please use your name as it appears on your StockX account to avoid complications with this process.

 

Once you have signed your affidavit, you'll be directed to another page that confirms that your request has been submitted and provides you with your request ID – please keep this number for your own records.

 

You will also be sent a copy of your signed affidavit by email.

 

When you receive the signed copy of your affidavit by email, the process is complete and your request has been successfully received.

 

How do I view or manage my data request?

 

You’ll be sent confirmation via email once you have confirmed your data request and signed your affidavit. This email will contain the email you used to submit the request, your request ID number and the expected date that your request will be submitted.

 

It will also provide you with a link to the data management portal which you can use for the following purposes:

• viewing the status of your data management request

• receiving your data once your access or portability request is complete

 

You can always click "View or manage request" if you want to review the data you've requested. This will redirect you to the WireWheel site, where you will be prompted to log in using one of two methods:

 

1. Logging in with your email and password: this will create an account with WireWheel which will allow you to sign in to the portal easily. This option is best for repeat visits and users who expect to be using data management frequently.

2. Signing in with a temporary code that WireWheel sends to your primary email address: this is the best option for one-off users of the portal.

 

If you choose to receive a temporary, one-time use code, an email will be sent to you containing the code which expires 5 minutes after it has been sent. The email address must be the same as the one you used to submit your request.

 

In both cases, once you've logged in to the privacy centre, you'll find a list of your data requests and when they were submitted, under the Your Data tab on the left.

 

StockX endeavours to complete all data requests within 30 days of the date they are requested.