For standard orders, once you have purchased an item on StockX, the Seller packages the item and drops it off at a shipping carrier for delivery to a StockX Verification Centre. The Seller typically has two full working days after the day the order is placed to ship their item to a StockX Verification Centre—three for new release shoes and streetwear and five for Supreme items, due to the nature of their drops and deliveries.
If you are a US customer and purchased an Xpress Ship item, the shipping process is expedited. These items are already verified, stored at our Verification Centres and will be shipped immediately after your order is placed and delivered within three working days. To learn more, please visit our FAQ: What is Xpress Ship?
As a Buyer, you can expect to receive the following email notifications from StockX for a standard purchase:
- An order confirmation (including order number) when your purchase is completed
- A confirmation when the Seller has shipped the item to the Verification Centre
- A notification when your item has been verified and shipped
- A confirmation that your delivery has been received
For standard purchases, you won't receive a shipping confirmation until the item has been verified and is en route to your delivery address. However, you can always check the status of your order prior to receiving it by viewing your pending orders from the StockX Buying tab, which you can navigate to by clicking My Account > Buying.
For Xpress Ship purchases, you will receive a shipping confirmation shortly after placing an order.