What is the StockX Buyer Promise?

At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without fear of receiving incorrect or inauthentic goods.

The StockX Buyer Promise provides support for Buyers in case we make a mistake (e.g. we ship you the wrong order, we incorrectly verify an item) in addition to EU/UK consumers’ statutory right to a 14-day withdrawal and the statutory rights of revocation. In the unlikely event that this happens with your order, please submit a Buyer Promise Support Request form within ten days of receiving your item and we will work expeditiously to resolve the issue. As we require a case to be opened within ten days of receipt, we encourage you to open your package as soon as you receive it to ensure that everything is as expected. The item must be unworn and in the condition that it was delivered, with the StockX verification tag still attached, in order to be eligible for our StockX Buyer Promise.

Our StockX Buyer Promise does not affect EU/UK consumers’ right of withdrawal within 14 days of delivery and statutory rights, regardless of whether the StockX verification tag is still attached to the goods and/or enclosed with the return item. If the StockX verification tag is removed and/or not included with the returned item, StockX may demand compensation if you exercise your right of withdrawal.

In the event that StockX requests the item back, please allow 14 working days from the time we receive the item until resolution.

To read more about our verification process, check out our Verification page.

To learn more about our general return policy, check out the FAQ: What is the StockX Return Policy?

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