It's important to StockX that you receive a high quality item, so if an item doesn't meet our internal standards and fails verification, StockX will make every effort to connect you with a new Seller.

If we connect you with a new Seller as a result of a failed verification, the new Seller must then package and ship the item, so you can expect a slightly longer waiting time as the new item is shipped to StockX and verified. However, since StockX plans for an average sale lifecycle of 5-12 days, many of these transactions will still take place during the original sales window.

While StockX aims to make sure that you get your item as quickly as possible, we also want to fulfil our role as a trusted marketplace for high quality goods, and our stringent verification standards are a part of that.

StockX always attempts to complete a sale for you first as a result of an order failing verification, and generally does not allow you to cancel a sale in those circumstances.

The good news is that StockX honours your original purchase price in the event of a linked sale, so you'll never be charged more as a result of an item you bought failing verification.

If StockX is unable to match you with a new Seller as a result of your purchase failing verification, the purchase price will be refunded to you in full.