Buyer Promise Support Request Form Photo Specifications

To help us assess your return request, please include all necessary photos, as stated in our Buyer Promise Support Request form. If the correct photos are not included, your return request will be denied and you will need to resubmit the form with the correct information.

Are there any photo requirements for return requests according to the StockX Buyer Promise?
All photos submitted with your return request should meet the following specifications:

  • Clear and not blurry
  • Zoomed in to fill up most of the frame
  • Taken in a well lit area without shadows
  • Formatted properly (png, jpeg, bmp, gif, tiff)
  • Maximum of 5MB in size

What photos should I include with a return request under the StockX Buyer Promise for Footwear or Sneakers items?
If your return request includes an item within the Sneakers or Shoes category, please ensure that you include the following images with your form submission:

  • A photo of the product with the StockX verification tag or sticker attached.
  • A clear zoomed-in photo of the StockX QR code.

What photos should I include with a return request under the StockX Buyer Promise for Apparel, Electronics, Trading Cards, Collectibles or Accessories items?
If your return request includes an item within the Apparel, Electronics, Trading Cards, Collectibles or Accessories category, please ensure that you include the following images with your form submission:

  • A photo of the product packaging (if applicable).
  • A photo of the product with the StockX tag or sticker attached.
  • A clear zoomed-in photo of the item SKU code or console item serial number.
  • A clear zoomed-in photo of the StockX QR code.

What photos should I include with my return request under the StockX Buyer Promise if the item I received is the wrong size?
If you are requesting to return your item due to receiving the wrong size, you will need to include a photo of the size label(s) with your form submission.

What photos should I include with my return request under the StockX Buyer Promise if the item arrived broken?
If you are requesting to return your item due to it arriving broken, you will need to include a photo of the shipping box with your form submission.

For more information about our Buyer Promise, please visit the FAQ: What is the StockX Buyer Promise?

EU/UK consumers’ statutory right of withdrawal and statutory warranty rights remain unaffected by these requirements.

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