Two-step verification (TSV) helps keep your StockX account secure from unauthorised access by asking you to verify your identity with an automated text to your mobile phone after you sign in to your account. This keeps your information safe and protects you from fraudulent activity.

Two-step verification dramatically improves the security of your account and personal information on StockX. By enabling two-step verification, you can ensure that the only way to access your account is with your StockX password and your mobile phone, which gives you more control over your account access and can alert you of unauthorised log-in attempts using your password.

Two-step verification is required to make purchases using a StockX gift card on your account.

You can enable two-step verification by going to the Security tab of your StockX account and clicking the 'Turn On' button at the top of that page. Once you opt in, you will be prompted to enter your mobile phone number. StockX will then send a randomly generated 6-digit code to the number you provide which you need to enter into the display prompt on the Security tab to complete two-step verification.

To enable two-step verification through your mobile app, it’s best to use the most updated version of the iOS or Android app. If you don't update your mobile app, you can enable two-step verification through the web.

If you activate two-step verification through the web and do not update your mobile app, you will still have to pass two-step verification when logging in on mobile, but won’t have access to configure its settings.

 

Yes. To change the number you use to verify your account, go to the Security tab in your account settings and disable two-step verification. After disabling two-step verification, you can re-enable it to enter a new number.

As part of the process, you can choose to "remember" a device for up to 30 days. When you remember a device, it will not have to go through two-step verification for 30 days. You will need to re-verify this device every 30 days.

Only one device can be remembered at a time. So if you use StockX on the mobile app and the web, you will only be able to remember one device. You can choose to remember either your mobile phone or your computer.

Activating Two-Step Verification on one device will not log you out on any other device on which you are currently signed in. After logging out of those devices, you will be prompted with Two-Step Verification on your next log-in attempt.

When you enable Two-Step Verification, you will also be provided with a recovery code that will allow you to gain access to your account if you cannot find your trusted device. This code will grant you access to your account.

You will not be able to access your account unless you possess at least one of these two Two-Step Verification methods.

NB: Keep your security code in a safe place because it is the only way to get into your account if you don't have your trusted device.

If you lose your recovery code, our team will be happy to help you with a replacement. Please be prepared to provide a valid form of ID as part of this process.

Yes. Simply go to the Security tab of your StockX account and you can toggle two-step verification off by clicking the 'Turn Off' button. Before you turn off two-step verification, you will be prompted to verify your identity one final time.

 

Two-Step Verification is only supported through SMS (text message) at this time.

 

If you can’t log in with your SMS code, try using your recovery code instead. If that doesn’t work, visit our FAQ: How do I contact Customer Service? for further instructions. Please be prepared to provide your ID.