Once the product arrives at StockX, our dedicated verification team begins a thorough inspection, making sure that it meets our condition guidelines. Only after being verified will the product be sent to the Buyer.

The exact nature of the verification process varies by item and you can always learn more about the specific quality standards we adhere to by browsing our FAQ: How does verification help me as a Buyer or a Seller?

In most cases, if an item doesn't pass the verification process, we will return the item to the shipping address listed on the Seller’s StockX account. However, bear in mind that StockX has no obligation to return items that do not conform to the description (including, without limitation, if the item is not new and unworn, is not the correct identified size or does not include the original box) or are counterfeit (in which case, StockX may turn those items over to the proper authorities at your cost).

For sneakers, all required accessories or extras will be returned along with the item in the event that it doesn't complete our verification process successfully. However, we cannot guarantee that any receipts, extra stickers and/or tags will be returned, regardless of the item.