If you are unable to place an Ask, it may be due to one of the reasons below:
 

Seller Limits

Based on your specific Selling Level, you may be unable to list your item if you have reached our maximum threshold of live Asks and pending orders, the value of the individual item, or the cumulative value of items included in your current Asks and pending sales. Please note, based on your Selling history on StockX within the last thirteen months, you may be subject to higher limits in certain cases. You can find our Base Limits outlined in the table below:

 

Seller Level	Live Asks & Pending Cumulative Orders	Live Asks & Pending Cumulative Value	Single Ask Value
First Sale (In last 13 months)	5	$2,000	$2,000
Level 1	12	$2,000	$2,000
Level 2	40	$5,000	$5,000
Level 3	400	$50,000	$15,000
Level 4	5,000	$625,000	$100,000
Level 5	50,000	$6,250,000	$250,000

 

Ask is Flagged 

To uphold the integrity of the marketplace, all order attempts undergo a check by our risk prevention partner to examine a multitude of data points and determine the risk of the Ask. Due to this, you may be unable to place an Ask if it is flagged. 

The more history you build, and the more consistent your behaviors are in the use of our site, as well as other sites, will decrease the chances of your Asks being flagged. 

If you receive an error when attempting to place an Ask, please update your account details as instructed in the error message you received, and attempt to place your Ask once more. If you are still unable to do so, Contact Us for additional assistance.

Item Value

You may be unable to place an Ask for your item if its value is below our required minimum threshold. All items listed for sale on the StockX marketplace must be $25 USD or more.

Invalid or Missing Payment Method

In order to sell an item on StockX, you are required to have a valid payment method on file within your StockX account. StockX may place a temporary $15 USD hold on your payment method for validation purposes. This is not a charge. If the payment method is missing or invalid, you’ll receive a “CC Authorization Failed” error message and the payment method will be removed.

To resolve this issue, you can update your payment information by simply navigating to the Settings section of your account using a web browser.

Keep in mind, if your payment method is removed while you have items listed on the marketplace, your current Asks may be inactive. Once you’ve added your payment method, you can reactivate your Asks by completing one of the following steps:

• Adjust the price of your listed item(s)

• Re-list your item(s)

Selling is On Hold 

StockX's marketplace depends on every Ask and Bid being real, active and dependable, so as a safety precaution, your account may be placed under a temporary hold as a new Seller if you exceed the site's cap on pending sales before any of them have successfully passed verification and made their way to a Buyer.

If this happens, you'll still be able to navigate StockX, but you won't be able to place any more Asks or Bids. The good news is that once all of your pending sales have been completed, your account will be reinstated for full use.

Please bear in mind that high-value items may incur additional processing times before your account is fully reinstated.