This article covers shipping timelines for the Verified Marketplace, the Listings Marketplace, and the Live Marketplace. Please note: the day of purchase does not count as a full business day toward any shipping deadline.
Standard Verified Marketplace orders
Total delivery time for new, unworn items purchased on the
Verified Marketplace is 5–12 business days. Shipping deadlines within that window vary based on the following:
- In most cases, the seller has two business days to ship the item to StockX for verification.
- If the buyer purchases an item on or shortly after its release date, the seller receives additional time to ship, to account for the time it takes to receive the item from the brand or retailer. Items sold on their release date give the seller five total business days to ship. StockX may grant additional shipping days for specific new release items at its discretion.
- The seller may request one additional day to ship on any order.
- The seller's shipping deadline is based on the seller's local time zone, which may differ from the buyer's.
If the seller does not ship the order by the shipping deadline, StockX attempts to match the order to a new seller to avoid cancellation. If no new seller is available, StockX issues a full refund to the buyer's original payment method automatically.
Verified Marketplace Xpress Ship orders
Expedited shipping, or Xpress Ship, is available on select Verified Marketplace items. Xpress Ship items are either already verified and stored in a StockX Verification Center or authorized warehouse, or shipped directly from a StockX Verified Seller. Once a buyer's Offer matches a seller's Ask on an Xpress Ship item, the order ships directly to the buyer.
Listings orders with verification
For Listings Marketplace items, if the buyer selects verification at checkout, total delivery time extends to 5–12 business days.
- The seller ships the item to StockX for verification.
- If the item passes verification, StockX ships the item to the address on the buyer's account.
- If the item fails verification, StockX refunds the buyer.
Please note: If the seller has not shipped the order and a Direct Message does not resolve the delay, contact Customer Service for further assistance.
Listings and Live Marketplace orders without verification
Total delivery time for used or unique items purchased through Listings or Live without verification is 2–8 business days.
- The seller has two business days to ship the order.
- If the order has not shipped within two business days, message the seller directly through Direct Messaging in StockX for a status update.
- If the seller has not shipped the order within 30 days of sale, StockX cancels the order automatically and refunds the buyer.