StockX prohibits completing transactions outside the platform or sharing personal contact information to protect buyers and sellers from fraud, scams, and privacy risks. All communication, payments, and transactions must remain on StockX for marketplace safeguards to apply. This article covers some common categories of personal information, what to do if another user asks you to move off-platform, and what happens if this policy is violated.
Personal Information
The following are examples of personal information that should not be shared on StockX, including but not limited to:
- Phone numbers
- Email addresses
- Messaging app usernames (WhatsApp, Telegram, WeChat, etc.)
- Personal payment account details
- Home or mailing addresses
- Geolocation details
Why off-platform transactions are risky
Completing a transaction outside StockX removes access to platform protections, which can expose buyers and sellers to:
- Fraudulent payments or chargebacks
- Counterfeit or misrepresented items
- Non-delivery of products
- Loss of dispute resolution access
- Increased risk of scams and account compromise
If another user asks you to move off-platform
Requests to communicate or pay outside of StockX are a common indicator of fraud. Decline the request and report the interaction through the platform.
If you accidentally shared personal information
Stop all communication outside StockX immediately. Let StockX Customer Service know as soon as possible to reduce potential security risks.
Consequences for policy violations
Violations may result in:
- Removal of messages or listings
- Warnings or temporary restrictions
- Suspension of marketplace privileges
- Permanent account suspension for repeated or severe violations