What is the StockX Return Policy?

US customers can return eligible Verified Marketplace purchases within 14 days of delivery for StockX Credit. Eligible items are labeled "14 Day Return" on the product page and in your Buying History at the time of purchase.

Listings and Live Marketplace purchases are not eligible for the 14-day return policy, but if there are issues on any order (wrong item, wrong size, damaged, or materially different from the description), coverage falls under the StockX Buyer Promise rather than the StockX Return Policy.

EU and UK residents can execute returns under the statutory right of withdrawal. Learn more: What does the Right of Withdrawal mean for EU/United Kingdom customers?

Verified Marketplace Returns
To be eligible for a 14-day return, the following conditions must be met:
  • The product page and your Buying History show the "14 Day Return" label at the time of purchase. Eligibility is specific to the product and size purchased.
  • The item is unused and in the same condition as delivered. If the item had the StockX tag or sticker attached, it must also be attached.
Please note: If you purchased using Guest Checkout, returns may not be available.

To start a return:
  1. Go to your profile and select Buying > History.
  2. Select the order to open the Order Details page.
  3. Click "Start Return" and follow the on-screen steps to generate your label.
  4. Within 7 days of initiative the return, ship the item using the return label provided in Order Details.

Returns are subject to review and may be denied if flagged. If a return does not pass Returns Verification, you will be asked to confirm your payment information and pay the cost of return shipping before the item is sent back to you. Return orders are subject to StockX Terms and Conditions, including shipping timeframe requirements.

If the return is accepted, StockX Credit is issued. StockX Credit is available to US customers only and is issued in USD.

If your item is not eligible for a 14-day return, the No Fee Resale option lets you resell the item without selling fees within 90 days of delivery. Learn more: What Is No Fee Resale?

Listings Marketplace & Live Marketplace Returns
Listings and Live Marketplace purchases are not eligible for the 14-day return policy. If the item you receive does not match what the seller described or showed during the live show (wrong item, significantly different condition, or materially different from the description), you can file a Buyer Promise claim within 10 days of receiving your item. Learn more: What is the StockX Buyer Promise?

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