The right of withdrawal for EU/UK consumers grants Buyers within those countries the right to cancel a purchase within 14 days of receipt. This rule applies to StockX as well, and if you would like to exercise your right of withdrawal, please Contact Us.

 

We have provided the following script for you to use when submitting your request. For your convenience, feel free to copy and paste this script into your initial message to our support team. Please also ensure that you clearly state your reason for withdrawing from the contract. 

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products (*)/for the provision of the following services:

 

Include:

• The date the item was ordered on

• The date the order was received (if applicable)

• The order number (if available)

• The name of the product(s)

• Your name

• Your complete address (including zip or postcode, town/city and country)

• Photos of the item with the green StockX verification tag still attached

  • Include a photo showing the green StockX tag with the QR code sticker clearly visible (NB: the StockX QR code is unique to each order and differs from any manufacturer QR codes that may be present on the product box or packaging).

 

Once we receive your request, our support team will typically respond within 24 hours.

 

What do I need to know about my right of withdrawal as an EU/UK customer?

 

In the event of a right of withdrawal request, StockX requires that the item in question is sent back to us in the condition it was delivered, with the StockX verification tag or sticker still attached.

 

We reserve the right to refuse late returns and returns of items that are not in the same condition as the Buyer received them in.

 

If you've already received your item, the right of withdrawal ends 14 days after the beginning of the withdrawal period. For example, if you received your order on Tuesday 1 March 2022, the withdrawal period begins on Wednesday 2 March 2022. The withdrawal period expires on Wednesday 16 March 2022.

 

Which countries are eligible to exercise the right of withdrawal?

 

The following countries are eligible to initiate a right of withdrawal:

 

EU Countries:
 

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

If your country of residence does not appear on this list, you are subject to the normal StockX terms and conditions regarding returns or exchanges.