At StockX, we aim to provide the best customer experience so you can shop with confidence. For qualifying items ordered after 15 October 2024, we are gradually rolling out our new Return Policy which means you can return your purchase within 14 days of delivery. Get a full refund in StockX credit (minus the original delivery charge) if you're not completely satisfied.
Return your item if you are not satisfied with your purchase, such as the fit was not as expected or if you simply changed your mind.
However, if there is something wrong with your order (damaged item, received the wrong order etc.) we still stand behind every order with our
Buyer Promise.
This is how to get started:
- Visit the Buying History section of your StockX Profile.
- You can access this through Profile > Buying > History.
- Click the "Start Return" button next to the item you want to return for StockX credit.
- Once confirmed, you will be provided with a returns label along with instructions for sending your item back.
For items not covered by our 14-day return policy, our No Fee Resale option allows you to resell your item without selling fees within 90 days of delivery. For more information, checkout our FAQ:
What is No Fee Resale?
Returns Policy Requirements
- Products must be purchased using a registered StockX account. Purchases made using the Guest Checkout option do not qualify for Returns or No Fee Resale.
- Products must be in the same condition as they were delivered (i.e. unused, with StockX tag or StockX sticker attached).
- Item must qualify for return, which is determined based on the exact product and size that has been purchased from StockX. If your item qualifies for return, it will be labelled "14-Day Return" on the item’s product page at the time of purchase as well as in your Buying History in your Account Profile.
- Returns must be initiated within 14 days of delivery.
- Our 14-day return policy applies to US customers only (and does not affect the statutory right of withdrawal for EU/UK residents).
- Return orders are subject to our terms and conditions, including shipping timescale requirements.
To track the status of a return, you can refer to your Order Details in your Account Profile or visit our Track My Order page.
Sellers will not be responsible for processing or taking back the item when a buyer makes a return. Returns will be handled by StockX, and the seller’s original sale will not be impacted.
As a live marketplace, price fluctuations may alter the eligibility of future purchases for our Return Policy.
For items that do not pass our Returns Verification, you will be asked to confirm your payment information and pay the cost of return shipping. Once confirmed, your item will be sent back to you.
Bear in mind that the 14-Day Returns feature is only available for orders placed after 15 October 2024.
If your item is identified as a dangerous good by the International Air Transport Association, there are additional shipping requirements. You can find more information in the following FAQ:
How do I Ship Dangerous Goods?