At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since we first launched, over 35 million products have passed our rigorous verification process. Our goal today, as it always has been, is for customers to access the most sought-after products without the risk of receiving incorrect goods.

The StockX Buyer Promise provides support for Buyers in case we make a mistake (e.g. we ship you the wrong order, we incorrectly verify an item) in addition to EU/UK consumers’ statutory right to a 14-day withdrawal and the statutory rights of revocation. In the unlikely event that this happens with your order, please submit a Buyer Promise Support Request form within ten days of receiving your item and we will work expeditiously to resolve the issue. As we require a case to be opened within ten days of receipt, we encourage you to open your package as soon as you receive it to ensure that everything is as expected. The item must be unworn and in the condition that it was delivered, with the StockX verification tag still attached, in order to be eligible for our StockX Buyer Promise.

If the product is eligible, a shipping label will be provided to be used when sending it back to our facility. Bear in mind that you can expect a minimum processing time frame of 3-5 working days after delivery.

To read more about our verification process, check out the Our Process page.

To learn more about our return policy, check out the FAQ: What is the StockX Return Policy?

Our StockX Buyer Promise does not affect EU/UK consumers’ right of withdrawal within 14 days of delivery or their statutory rights, regardless of whether the StockX verification tag is still attached to the goods and/or enclosed with the return item. If the StockX verification tag is removed and/or not included with the return, StockX may request compensation if you exercise your right of withdrawal. To read more about the right of withdrawal, visit our FAQ: What does the Right of Withdrawal mean for EU/United Kingdom customers?