Occasionally, order failures can occur on StockX. These are generally the result of a payment issue, but they can also happen due to an item being taken down or having its price changed as you attempt to purchase or Bid on it. In either case, the Buyer's payment is not captured and their payment method is not charged.

 

For troubleshooting tips when this occurs, you can find more information in the FAQ: What happens if my Bid is flagged or not accepted?

 

If the above information doesn't solve your problem, your account might have been placed under a temporary hold because you have pending sales. For more information about what to do in this case, please refer to the following FAQ: Why am I unable to place an Ask?

If purchasing issues persist, please Contact Us for more information by clicking the "Contact Us" button at the bottom of the Help Centre page (or below).