The
StockX Help Centre enables you to search for answers, browse FAQs and connect with our Customer Service team.
If you have an existing StockX account, please log in for an improved, personalised experience. Only logged-in users can track recent orders and access any live channels available in their region.
To begin the support process, select "Contact Us" at the bottom of the Help Centre or click the scrolling green widget on the right-hand side. On the StockX app, log in and select "Chat" from your account settings. Our Chatbot is available 24/7 to provide a guided experience to help us understand your problem. If the Chatbot is unable to resolve it, we’ll provide the most efficient contact channels available to connect with our Customer Service team.
If you have an existing StockX account, please log in for an improved, personalised experience. Only logged-in users can track recent orders and access any live channels available in their region.
If you don’t have a StockX account, you’ll always be able to request email support where you can share your issue with us and receive a reply by email.
For additional information about Customer Service hours of operation and the customer service channels available, see "Customer Service Hours" in the bottom left-hand corner of the
Help Centre.
Please note that Customer Service channels include live chat, phone and email but can vary by region.
- US English live chat is only available to users with a billing address located in the US, Canada and the UK during our hours of operation, otherwise we will respond to your enquiry by email.
- Spanish live chat is only available to users with a billing address located in Mexico or the United States during our hours of operation, otherwise we will respond to your enquiry by email.
- Chinese live chat is only available to Power Sellers during our hours of operation, otherwise we will respond to your enquiry by email.
For live channels, we aim to respond as soon as possible. For email, you can expect a response within 24 hours.