On StockX, all payout transactions for our Sellers are managed by Hyperwallet, a Paypal Service. In order to be paid out for sales made on StockX, you must set up Hyperwallet first. More details about how to do this and general information about Hyperwallet troubleshooting can be found at: Hyperwallet StockX Support Centre.
What information does Hyperwallet need to set up my payout information?
Hyperwallet requires two pieces of identifying evidence, one that verifies your identity and one that verifies your address. Your options for providing these pieces of information are as follows:
- Proof of identity: Government-issued or national ID photocard, driving licence, passport
- Proof of residence: Utility bill (e.g. gas, electricity, water), council tax bill, bank or credit card statement, national photocard ID, government-issued documents (e.g. tax invoice)
Once these documents have been submitted, your information should be verified by Hyperwallet within two working days. You'll be alerted if Hyperwallet needs further details.
How do I set up my payout information?
Set up your payout info in the Settings section of your My Account tab. From the Payout Info section, select the 'Edit' button which will direct you to Hyperwallet in a separate window. To activate your Hyperwallet account, enter payout settings and add your payout method. From here, you can manage payout transfer methods, select preferences and track payments from StockX.
Available payout options include
US
- PayPal
- Venmo
- Bank Account
- Debit card
International
When you sell an item on StockX, payouts are typically processed within 30 minutes.
NB: When a payout is sent to a debit card, additional payout fees will include 2% of the transfer amount (up to $9.95 USD) and a foreign exchange fee (if applicable).
How do I change my payout information?
You can edit your payout info in the Settings section of your My Account tab at any time. When you select the 'Edit' button, you will be directed to Hyperwallet. Select the '+Add Payout Method' button to add a new account. You can then click the 'Change Default Payout Method' button to update your payout method and select the default. New payout details will not be updated until you receive an authentication email from the StockX system asking you to verify that you made the recent changes in your payout information—the new payout method will be confirmed when you've completed the instructions provided in the email. Keep an eye out for this email as it is only active for 72 hours.
If you do not receive this authentication email, it may well be because your StockX account is registered under a social media account and not an email address. You will need to check the email account associated with your social account before any changes can be made.
Is there a limit to how many Hyperwallet accounts I can use on StockX?
Yes, there is a maximum of three Hyperwallet accounts allowed per user.