StockX uses Hyperwallet, a PayPal service, for all Seller payouts. You need a Hyperwallet account to get paid for your sales. For more information about Hyperwallet troubleshooting, please visit the StockX Hyperwallet Support Centre.
Setting Up your Hyperwallet Account
- Go to the Wallet tab of your StockX account. In the "Sales and Payout" section, click "Edit". This will open Hyperwallet in a new window.
- Activate your Hyperwallet account. Enter your payout information and preferred payout method. You can manage your payout methods and preferences and track payments here.
Required Information
Hyperwallet requires two types of ID: one for proof of identity and one for proof of address.
- Proof of identity: government-issued photo ID, driving licence, passport
- Proof of address: utility bill (gas, electric, water, internet), bank/financial statement, national ID card, government-issued document (e.g. tax invoice)
Hyperwallet will generally verify your information within two working days. You'll be notified if they need further information.
Available Payout Options
- US: PayPal, Venmo, bank account, debit card
- International: bank account, PayPal
Payout Processing
When you sell an item, payouts are usually processed within 30 minutes.
NB: When a payout is sent to a debit card, additional fees may apply, including 2% of the transfer amount (up to $9.95 USD) and a foreign exchange fee (if applicable).
Changing your Payout Information
- Go to the Wallet tab of your StockX account. In the "Sales and Payout" section, click "Edit" to open Hyperwallet.
- Add a new account. Click "+ Add Payout Method".
- Update your default payout method. Click "Change Default Payout Method".
- Check your email for a message from StockX asking you to confirm the changes. You have 72 hours to do this.
Important: If you do not receive the authentication email, your StockX account may be registered under a social media account. Check the email associated with that account.
Deleting a Payout Method
To delete a payout method, contact Customer Service and select "Delete Payout" when submitting your request.
Hyperwallet Account Limit
You can have a maximum of three Hyperwallet accounts.