What is StockX Balance?

StockX Balance allows eligible Sellers to store earnings from sales in their StockX Wallet. Sellers can earn 5% StockX Rewards credit by using the Balance to make purchases on StockX. Payouts for sold products are available in the StockX Wallet immediately and can be withdrawn at any time.

NB: StockX Balance is currently only available to StockX users in the United States on web and iOS.

Certain Sellers are required to use StockX Balance as their payout method in the StockX Wallet. Before placing an Ask, you must agree to the StockX Balance Terms and Conditions and enable StockX Wallet. Once set up, your payouts will go to your StockX Wallet and can be withdrawn at any time

What is the StockX Wallet?
Your StockX Wallet shows your "Total Buying Power", which is the sum of your total stored value methods. This may include gift cards, StockX Credit and your StockX Balance.

How do I sign up for StockX Balance?
In the Wallet, eligible Sellers will see the option to sign up for StockX Balance in the payout method section. If you have already set up a Hyperwallet account, this will be shown under the withdrawal method. You need to have a selling credit card added with a billing address in the United States. Your currency should also be set to USD.

To set up StockX Balance, go to your Account page and select Wallet. Go to the StockX Balance section under Selling and select Set Up. From there, you will need to enable Two-Step Verification and agree to the StockX Balance Terms and Conditions. When set-up is complete, you will be able to receive your payouts in StockX Balance.

You can also set up Seller Balance when selling a product on StockX by selecting "Set Up" under the Payout Section at checkout.

How do I check my StockX Balance?
Click "View" in StockX Balance, from either the Total Buying Power or Payout Method section, and you will be taken to your Balance details page. On this page, you can see the Total Balance and Available Balance. The Total Balance is the current balance, including pending transactions, while the Available Balance is the amount of your current balance that can be withdrawn or used for purchases.

How do I use my StockX Balance to make purchases?
When buying an item, you can apply your StockX Balance to the order total at checkout. Your StockX Balance will be applied to your order after any gift cards or credits have been added and before your credit card or alternative payment methods. Once your order is complete, you’ll see a breakdown of your order as well as your expected Rewards credit on the Order Details page of the Buying section of your account. Rewards credit will be issued once your item has been dispatched from StockX to the address on your order.

Can I place a Bid with StockX Balance?
Yes, you can place a bid using your StockX Balance. Your StockX Balance will now be applied automatically to any new Bids you place. We will charge the final amount to your StockX Balance when your Bid is accepted. For more information on bidding with StockX Balance, please visit our FAQ Can I place a Bid using StockX Balance?

What is StockX Rewards credit?
Once you’ve received your first payout, you can start earning 5% in Rewards credits by applying your StockX Balance to an eligible purchase at checkout. Rewards credits are sent to your account once your item is dispatched and are calculated based on the item price and the processing fee - delivery charges and taxes do not count towards Rewards credits. StockX Rewards credits expire after 1 year. You can see any Rewards credit earned by clicking "View" in the Credits section of your StockX Wallet. Please note that Two-Step Verification must be enabled on your StockX account in order to use StockX Rewards credit.

How do I make withdrawals from my StockX Balance?
On your StockX Balance transactions page, you will see a Withdraw button below your Available Balance. When you click Withdraw, you will be shown a window where you can enter the amount you want to withdraw, up to your total available balance, before clicking confirm.

Withdrawals are sent to your default payout method in Hyperwallet. A withdrawal will appear as pending on your Balance transactions page until the request has been processed. This process can take 6 hours or more, depending on any verification requirements needed to process your payout.

Why is my StockX Balance inactive?
StockX Balance is currently only available to users in the United States receiving payouts in USD. Your StockX Balance will become inactive if you change your billing address to a non-US country and/or you change your currency from USD. If your StockX Balance becomes inactive, you will still be able to request a withdrawal but you will not be able to make purchases or get payouts added to your Balance.

Why can’t I withdraw from my StockX Balance?
Withdrawals and other features of your StockX Balance may be unavailable for several reasons, for example, if Two-Step Verification is disabled on your StockX account or regulatory verification is required. On your StockX Balance transactions page, you will see a banner outlining what you need to do to get these features back. Once you complete these steps, access will be automatically restored to your account.

As stated in the StockX Balance Terms and Conditions, access to all or part of the StockX Balance feature will also become unavailable in the event that StockX suspects any actions taken are in violation of the StockX Terms and Conditions and/or pose a threat to the StockX Marketplace. Access to your StockX Balance will be reinstated after manual review.

Why am I being asked to complete regulatory verification?
In order to comply with applicable laws and regulations, StockX may require you to provide further details to continue using the StockX Balance service. You can access this verification by going to the IDs and Verifications section of your Profile in Account, where you will be taken to a window, powered by our third-party provider, to enter the necessary details.

Failure to complete this verification within the required period (10 days) may result in your StockX account being suspended. If your account cannot be verified, StockX may terminate or suspend your StockX Balance and/or StockX account.

Can I opt out of StockX Balance?
Certain Sellers are required to use StockX Balance as their payout method in the StockX Wallet. Other Sellers may not be required to use StockX Balance, but once you sign up, you must use StockX Balance as your payout method for future transactions.

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