If you are unable to place an Ask, it may be due to one of the reasons below:

In order to sell an item on StockX, you must have a valid credit or debit card on file within your StockX account. If this is missing or invalid, you’ll receive a "CC Authorisation Failed" error message.

To resolve this issue, you can update your payment details by simply navigating to the Settings section of your account using a web browser.

Bear in mind that if your card is removed while you have items listed on the marketplace, your current Asks may be deactivated. Once you’ve added your payment method, you can reactivate your Asks by completing one of the following steps:

Selling is On Hold 

StockX's marketplace relies on every Ask and Bid being genuine, active and dependable, so as a safety precaution, your account may be placed temporarily on hold as a new Seller if you exceed the site's cap on pending sales before any of them have successfully passed verification and made their way to a Buyer.

If this happens, you'll still be able to navigate StockX, but you won't be able to place any more Asks or Bids. The good news is that once all of your pending sales have been completed, your account will be reinstated for full use.

Please bear in mind that high-value items may incur additional processing times before your account is fully reinstated.

First-time Sellers are required to verify their identity prior to Selling on StockX. This is a routine process every Seller undergoes when placing a first-time Ask.

To ensure the integrity of the marketplace, all order attempts undergo a check by our risk prevention partner to examine a multitude of data points and determine the risk of the Ask. Due to this, you may be unable to place an Ask if it is flagged.

The more history you build and the more consistent your behaviours are in your use of this site as well as others, the more this reduces the chances of your Asks being flagged.

If you receive an error when attempting to place an Ask, please update your account details as instructed in the error message you received and try to place your Ask again. If you are still unable to do so, Contact Us for further assistance.

Based on your specific Selling Level, you may be unable to list your item if you have reached the maximum threshold of live Asks and pending orders, the value of an individual item or the cumulative value of items included in your current Asks and pending Sales. Please note that based on your Selling history on StockX in the last six months, you may be subject to higher limits in certain cases. You can find our Base Limits outlined in the table below: