What is the StockX Buyer Promise?


At StockX, our mission is to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought-after products without the fear of receiving incorrect or inauthentic goods. 

The StockX Buyer Promise fulfils this mission by providing support for Buyers if we make a mistake (e.g. we ship you the wrong order, we incorrectly verify an item). In the unlikely event that this happens with your order, please submit a Buyer Promise Support Request form within ten days of receiving your item and we will work expeditiously to resolve the issue. Since we require a case to be opened within ten days of receipt, we encourage you to open your package as soon as you receive it to check that everything is as expected. The item must be unworn, in the condition that it was delivered and with the StockX tag still attached in order to be eligible for our Buyer Promise.

In the event that StockX requests you to return the item, please expect a resolution in approximately five working days from receiving your item.

To read more about our verification process, check out our Verification page. 

To learn more about our general returns policy, check out the FAQ: What is the StockX Returns Policy?

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