Trust The Process

Notre équipe mondiale d'experts utilise un processus de vérification rigoureux en plusieurs étapes.

Condición

We only allow deadstock on our marketplace. That means every item bought or sold must be brand new and never worn.

Accesorios

From the full list of accessories to all the additional add-ons, rest assured that your purchase on StockX will match any retail purchase experience.

Packaging

Equally important as the product itself, our team ensures packaging meets the highest quality standards to deliver a brand new product.
authenticating bag at data center

Experience & Data

There's no substitute for experience. We've inspected over 35 million items on behalf of our customers.

Advanced Technology

Nous tirons parti du Machine Learning pour évaluer les risques liés aux produits, et des technologies embarquées en constante évolution dans les produits pour améliorer nos efforts de vérification.

Quality Assurance

Dernière étape de notre processus de vérification, nos experts en assurance qualité s'assurent que le produit répond à nos normes rigoureuses.

Hear From Our Team

In a community filled with inauthentic items, I have the opportunity to protect our customers and their hard earned money.

Siebe

Authenticator, Veldhoven

I have the privilege of teaching a new generation of authenticators, to help them succeed, and watch them grow. It’s fulfilling to see.

Alex

Authenticator, Tempe

I am the second set of eyes reviewing packages before they ship out to customers. I take pride and care in ensuring our customers have a perfect unboxing experience.

Lauren

Quality Assurance, Detroit

I authenticate every item as if it was going to a collector. I have a skillset that not many people have, and it’s my responsibility to provide the best service possible.

Justin

Authenticator, Detroit

Committed to Quality

Over the years, our team members have authenticated tens of millions of products.

We’ve compiled data from every product we’ve verified on StockX to build a database of elements that don’t meet our standards. Our database is updated daily and constantly serves to keep our team educated and up to date.

Fighting Counterfeits

Like it or not, counterfeits are a problem for current culture goods on the secondary market. The quality of fake items has increased, as has the quantity of unauthorized items (often made in the same factory as the real items).

StockX has always been committed to fighting counterfeits and fraud on our platform. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform.

Our efforts have led to rejecting over 1.4 million items valued over $400 million.

StockX will continue to invest in the people, processes, and technology to stay ahead of the fraudsters so we can improve the purchase experience for our customers.

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Behind The Scenes

Our authenticators share a deep love and knowledge for the products and culture around our marketplace.

Preguntas frecuentes

How does StockX define Deadstock?

StockX defines "Deadstock" as an authentic, new, unworn pair of sneakers. They are complete with original box including the box lid and the box label indicating the shoe size, as would be acceptable for sale at a retail location.

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¿Cómo funciona el proceso de verificación?

Once a product arrives to StockX from the seller, our dedicated verification team begins a thorough inspection, making sure it meets our condition guidelines. They receive constant training and industry updates to remain experts.

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¿A qué se refiere StockX con streetwear "totalmente nuevo"?

StockX defines streetwear as brand new if it is unworn and in flawless condition. In-store tags and/or generic plastic bags are NOT required for a streetwear item to be considered brand new.

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¿Se permiten cambios o devoluciones?

Due to the anonymous nature of our live market, we are unable to offer return, exchanges or swaps - including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.

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How are the StockX buyer processing fees, import duties, and sales tax calculated?

Buyer processing fees, import duties, and sales tax are calculated based on your shipping address. As a buyer, you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction.

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What are the shipping instructions?

1. Go to My Account > Selling > Pending. Here you will be able to access and print your shipping label and order invoice. Place the printed invoice inside the original packaging of the product being sold.

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