As a buyer, how can I manage my delivery options?

Delivery options depend on which StockX marketplace the item was purchased from: Verified, Listings, or Live. Each marketplace ships with a different primary carrier, and each carrier offers its own tools for managing delivery. StockX cannot change a delivery address once an order is in progress; all delivery changes must be made directly with the carrier.

Before you start
  • Providing the carrier with additional details such as name variations, household member names, or package matching options may improve eligibility for delivery services, but eligibility is not guaranteed.
  • Please note: If a buyer uses a carrier's tools to change the delivery address or delivery window, the order becomes ineligible for a StockX claim if the package is not delivered or arrives damaged.

Verified Marketplace
New, unworn items on the Verified Marketplace ship via a carrier assigned to the order, which may include UPS, FedEx, or DHL depending on region and shipping method.
  • Eligible Verified Marketplace items also qualify for Xpress Ship, which offers three-day delivery in North America and Europe and next-day delivery in the United States. Xpress Ship items are pre-verified by StockX or shipped directly from a StockX Verified Seller after an order is placed. A rocket icon on the product listing identifies Xpress Ship items. Learn more: What is Xpress Ship?
  • UPS deliveries can be managed through UPS My Choice. Options may include:
    • Estimated delivery time tracking
    • Rescheduling delivery to another day
  • DHL deliveries can be managed through the On Demand Delivery tool. Options may include:
    • Package hold at a DHL service point for a set period (maximum hold time subject to DHL approval)
    • 30-day vacation hold


Listings Marketplace
At launch, used or unique items on the Listings Marketplace ship via FedEx. FedEx delivery preferences can be managed through FedEx Delivery Manager. Options may include:
  • Appointment delivery
  • Delivery date scheduling
  • Time of delivery selection


Live Marketplace
At launch, items purchased through StockX Live ship via USPS. Deliveries can be managed through USPS Informed Delivery. Options may include:
  • Package tracking and delivery status updates
  • Redelivery scheduling, including to a USPS Smart Locker in select markets
  • Delivery Instructions, which authorize the carrier to leave a package in a specified location
  • Hold Mail, which pauses delivery for up to 30 days while away

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