• Clear, and not blurry
• Zoomed in to take up most of the frame
• Taken in a well lit area without shadows
• Formatted properly (png, jpeg, bmp, gif, tiff)
• Maximum of 5MB in size

What photos should I include with a return request for an item within the Shoes or Sneakers category? 
If your return request includes an item within the Sneakers or Shoes category, please be sure to include the following images with your form submission:

• A photo of the product with the StockX tag or sticker attached.
• A photo of the shoe box label. Please ensure the box label takes up most of the frame of the picture.
• A photo of the size tag inside the shoe.
• Photos of the shoes side by side (front, back, side, top, bottom). Please ensure they are placed on a flat surface. 
• Any other photos that may be relevant (optional) 

What photos should I include with a return request for an item within the Apparel, Electronics, Trading Cards, Collectibles, or Accessories category?

If your return request includes an item within the Apparel, Electronics, Trading Cards, Collectibles, or Accessories category, please be sure to include the following images with your form submission:

• A photo of the product packaging (if applicable). 
• A photo of the product (front, back, side, top, bottom).
• A photo of the product with the StockX tag or sticker attached.
• A photo of the StockX QR Code (found on the StockX tag or sticker attached).

What photos should I include with my return request if the item I received is the wrong size? 

If you are requesting to return your item due to receiving the incorrect size, you will need to include a photo of the size label(s) with your form submission.

What photos should I include with my return request if the item arrived broken?

If you are requesting to return your item due to it arriving broken, you will need to include a photo of the shipping box with your form submission.

For more information about our Buyer Promise, please visit the FAQ: What is the StockX Buyer Promise?