At StockX, we aim to provide the best customer experience so you can shop confidently. For eligible items ordered after October 15, 2024, we are gradually rolling out our new Return Policy where you can return your purchase within 14 days of delivery.
Introducing Extended Holiday Returns
Eligible purchases made between November 27, 2024 - December 31, 2024 can be returned through January 15, 2025 for StockX Credit.
Get a full refund in StockX credit (minus the original shipping cost) if you're not completely satisfied.
Return your item if you are not satisfied with your purchase, such as the fit was not as expected or if you simply changed your mind.
However, if there is something wrong with your order (damaged item, received the wrong order, etc.) we still stand behind every order with our
Buyer Promise.
Here’s how to get started
To ensure the best experience and access to all features, please make sure you're using the latest version of the StockX app.
- Visit the Buying History section of your StockX Profile.
- You can access this through your Profile > Buying > History.
- Click the order you'd like to return to open the “Order Details” page.
- Click the “Start Return” button to begin the processing of your return for credit.
- Once confirmed, you will be provided a shipping label along with instructions for shipping your return.
For items not covered by our 14-day return policy, our No Fee Resale optionds allows you to resell your item without selling fees within 90 days of delivery. For more information, check out our FAQ:
What Is No Fee Resale?
Returns Policy Requirements
For items that do not pass our Returns Verification, you will be asked to confirm your payment information and pay the cost of return shipping. Once confirmed, your item will be sent back to you.
Keep in mind, the 14-Day Returns feature is only available for orders placed after October 15th, 2024.
If your item is identified as a dangerous good by the International Air Transport Association, there are additional shipping requirements. You can find more information in the following FAQ:
How Do I Ship Dangerous Goods?