Can I change my shipping address after my purchase is confirmed?

Up to a point, you are able to change your shipping address once your purchase is confirmed.

The easiest way to ensure your item goes to the correct address is to verify your shipping address is correct before purchasing an item. Any purchases you make on StockX will use the address we have on file.

If you have changed addresses and forgot to change it on StockX, you can request a change of address after you've purchased an item as long as you do so before it's verified.

To request a change of address, please Contact Us by clicking the "Contact Us" button at the bottom of the Help Center page (or down below) and provide the following information:
  • Any relevant information about your order
  • Your new address
  • Proof of identification and address

StockX is unable to change the destination country of a shipment once an order is confirmed. We recommend verifying all shipping information is correct before placing an order.

Additionally, changes cannot be made to the following:

  • Orders placed utilizing monthly installments, such as PayPal Pay Later and Klarna Pay Now.
  • Orders placed using Alipay and WeChat Pay.
  • Orders placed using our Xpress Ship option. Additional details about Xpress Ship can be found on the FAQ: What is Xpress Ship?

For more information about the shipping options your carrier provides, as well as managing delivery options, check out this article: As a Buyer, How Can I Manage My Delivery Options?

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