Failure to complete a sale may result in a penalty fee of $15 USD or local currency equivalent.

Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines or doesn’t exactly match the item as it is described on StockX in any way.

Penalty fees will be taken out of your payouts. If the payouts are not sufficient to cover the penalty fees, we will charge the card on file. If you would like to use your default payment method (credit or debit card) instead of having your fees deducted from your payouts, you can opt out in your settings by using the toggle in Account >> Wallet to disable fee deductions. You are required to have a valid card on file when you disable fee deduction. Information about your penalty fees can be found in the Fees & Reversals section of your Payout Statement.

StockX reserves the right to batch charge these fees on a daily or weekly basis, as well as to retry any failed payments. An inability to recover fees from your credit or debit card on file could result in the re-enablement of penalty fees being deducted from your payouts, the inability to place asks, and/or suspension. Users will receive an email notification alerting them to our failed attempt to collect payment.

StockX will not deduct penalty fees in a way that reduces a seller’s payout below $20. If payouts are insufficient to cover outstanding fees during a given period, deductions will be limited. Should fees remain unpaid for several consecutive days, the card on file will be charged.

StockX cannot guarantee that your original receipt will return to you as the result of an item failing verification.

StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) at your cost.

Failure to comply with our policy may result in a review for account suspension. For additional details, please visit our FAQ: Why is my account on hold?

More information on this policy can be found in our terms.