Why can't I access my account?

3/31/2022

If you can't access your account on StockX, here are a couple of likely reasons:

 

  1. Your account has been blocked for multiple failed login attempts
  2. You have violated the StockX rules of conduct and your account has been suspended

 

More information for each of these cases is provided below.

 

What are other reasons my account might be suspended?

As a Seller, repeated incomplete sales are the most common reason why your account might be suspended. Failure to send items out for verification and failure to send items that pass the StockX verification process will result in penalty fees and eventually suspension, depending on the number of failures and their severity.
 

As a Buyer, issuing a chargeback with your financial institution will suspend your account. It is always recommended in the case of suspected account fraud and accidental purchases that you contact StockX Support before asking your financial institution for a chargeback.

 

What do I do If I'm not sure why my account was suspended?

If you're not sure why your account was suspended, you can contact StockX Support for more information about what might be going on.

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Frequently Asked Questions

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Recent Sales FAQ

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