New, unworn items on the Verified Marketplace are verified by StockX or ship directly from a StockX Verified Seller. When a seller's item arrives at a StockX Verification Center, the verification team inspects the item against StockX condition guidelines before shipping it to the buyer.

Buyers may also choose to send eligible Listings Marketplace purchases (used or unique items) to StockX for verification. Learn more: Can I get my Listings purchase verified by StockX?

In most cases, if an item is unable to successfully complete verification, we will return the item to the shipping address listed on the Seller’s StockX account. However, keep in mind that StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) at your cost.

For sneakers, all required accessories or extras will be returned along with the item in the event it is unable to successfully complete our verification process. However, we cannot guarantee that any receipts, extra stickers, and/or tags will be returned, regardless of the item.

In some cases, failed items that are the wrong product, wrong size, or wrong color will be automatically added to your Flex account, if you are eligible to sell on Flex. The item will be added to your account with the correct product information and will be available to be listed on Flex. You will still be charged a penalty fee. If you would like StockX to ship the item, you can request a Return to have the item shipped to your address on file. To learn more about selling on Flex, visit our FAQ: What is Flex?