STOCKX
Enforcement Policy
Purpose
This Enforcement Policy explains how StockX may respond when users, listings, content, messages, or Live streams violate the Community Guidelines, Terms & Conditions, or other applicable StockX policies. It provides a general framework for how StockX reviews and enforces policy violations, but it does not create contractual rights, guarantees, or obligations regarding any specific enforcement action, outcome, or process.
StockX’s enforcement approach is intended to balance safety, fairness, consistency, and marketplace trust. Violations can impact individual users, brands, and the broader integrity of the platform. This policy exists to help maintain a safe, trusted, and compliant commerce environment for the entire community.
StockX’s enforcement practices are designed to:
This policy should be read together with the StockX Community Guidelines, Terms & Conditions, and any other applicable StockX policies, standards, or marketplace rules.
Scope
This Enforcement Policy applies to all StockX users, including buyers, sellers, streamers, and content creators, across all StockX experiences, including but not limited to:
Policy
Enforcement Philosophy
Enforcement decisions are based on the specific facts of each situation and may consider factors including:
• The seriousness of the violation
• The impact on users, brands, or the platform
• Whether the conduct happened in a Live or real-time setting
• User intent, cooperation, and responsiveness
• Prior violations or repeat behavior
• Legal, regulatory, or safety risks
• The availability and reliability of relevant evidence
StockX may use automated tools to help detect or review possible violations, but automated tools do not solely determine final enforcement outcomes. Sensitive or high-impact cases may receive additional human review. Enforcement actions may also be logged, monitored, or reviewed for accountability and consistency.
When necessary to protect the platform or comply with legal obligations, StockX may remove content, restrict activity, suspend features, limit transactions, or take action against accounts or behavior. StockX may also change enforcement decisions if new information becomes available.
Temporary Safeguards vs. Enforcement Actions
StockX distinguishes between temporary safeguards and final enforcement actions.
Temporary Safeguards
Temporary safeguards are reversible, non-punitive actions that may be applied to reduce immediate risk, particularly in Live or time-sensitive scenarios.
Examples include:
• Listing suppression or temporary removal
• Live stream pause or termination
• Removal of specific content elements (images, chat messages, audio)
• Temporary chat, comment, or streaming restrictions
Temporary safeguards do not represent a final determination and may be lifted following review.
Enforcement Actions
Enforcement actions are applied after review and may include one or more of the following:
• Warning or notice of violation
• Content removal
• Temporary restrictions (e.g., selling, buying, streaming, commenting)
• Account suspension
• Permanent account ban
Enforcement actions may apply to specific features or to the entire account, depending on the nature of the violation.
Graduated Enforcement
StockX generally applies enforcement proportionate to the violation. However, graduated enforcement is not guaranteed.
• Minor or first-time violations may result in warnings or limited restrictions
• Repeated violations may result in escalated enforcement
• Severe, intentional, or illegal violations may result in immediate suspension or permanent removal
StockX is not required to provide warnings prior to enforcement.
Specialized Enforcement Categories
Certain violations may require specialized review or handling, including but not limited to:
Intellectual Property & Brand Rights
• Alleged trademark or copyright infringement
• Suspected counterfeit, unauthorized, or otherwise infringing goods
• Misuse of brand identifiers, proprietary materials, or protected content
Potential violations involving intellectual property, brand protection, authenticity, or related legal rights may be subject to additional review, verification, escalation, or enforcement measures beyond those generally described in the Enforcement Policy. In such cases, StockX may consult with rights holders, authentication or brand protection partners, legal counsel, industry organizations, regulatory bodies, or law enforcement, as appropriate, to assess the activity and determine an appropriate response.
Community Guidelines Violations
Content or behavior that violates the Community Guidelines and may involve illegal activity, significant safety risks, or other high-severity concerns may be subject to additional review, escalation, or enforcement measures beyond those generally outlined in the Enforcement Policy. In such cases, StockX may consult with internal subject matter experts, external specialists, industry organizations, legal counsel, regulatory bodies, or law enforcement, as appropriate.
StockX may also report content, conduct, users, transactions, or other relevant information to applicable authorities or organizations when required by law, regulation, or to support safety, compliance, or investigative obligations.
Fraud, Manipulation, or Abuse
• Scam, deceptive, or fraudulent practices
• Off-platform solicitation or attempts to circumvent marketplace protections
• Coordinated, repeated, or organized abusive activity
• Manipulation of marketplace systems, trust signals, pricing, reviews, or reputation mechanisms
Violations involving fraud, manipulation, abuse of platform systems, or coordinated misconduct may be subject to heightened review, investigation, or enforcement measures beyond those generally described in the Enforcement Policy. Depending on the nature, severity, scope, or recurrence of the conduct, StockX may apply account-level or network-level restrictions, enhanced monitoring, temporary or permanent account actions, transaction limitations, or other preventative and corrective measures designed to protect users, marketplace integrity, and platform security.
Appeals
Certain enforcement actions may be eligible for appeal. When enforcement is applied, StockX will generally notify the affected user of the action taken and, where applicable, provide information about available appeal options and processes.
Appeals should include relevant information, supporting evidence, or clarifying context that may assist in reevaluating the original decision. Eligible appeals are reviewed by a secondary reviewer or team not directly responsible for the initial enforcement determination, though additional consultation or escalation may occur when appropriate.
Following review, StockX may uphold, modify, reverse, or otherwise adjust the original enforcement outcome based on the information available. StockX reserves the right to decline, limit, or discontinue review of repetitive, abusive, bad-faith, or otherwise improper appeals.
Review & Updates
This policy will be reviewed on an annual basis, or sooner if warranted by changes in law, regulation, business practice, or risk exposure. All material updates will be communicated to affected parties prior to the effective date of changes.
Contact & Questions
Questions regarding this policy should be directed to:
| Contact | Details |
|---|---|
| StockX Help Center | |
| Mailing Address | StockX LLC | 1046 Woodward Avenue, Detroit, MI 48226 |