In the event your tracking information shows your package was delivered, but you did not receive it, we ask that you check with nearby neighbors to see if your package was accidentally delivered to the wrong address, or check with the front desk of your residential complex to see if they are holding your package.
If you are still unable to locate your package, contact StockX Customer Service and we will start an investigation with the delivery carrier. If you have already started an investigation with the carrier, please know that we must complete our own internal investigation.
- Claims eligibility: You must reach out to StockX within 30 days of your tracking information saying “delivered” in order for us to initiate a claim for your package.
- Note: If a forwarding service has been used, a claim cannot be processed on an order marked as delivered to the forwarding address.
Please visit our Help Center for more information.
