As a Seller, how and when do I get paid?

4/1/2022

Payout settings are powered by our partner, Hyperwallet (a PayPal service). When editing or updating your payout information, please note that you will be taken to a new window. 

For information on payout setup, account verification, payout history viewing, and payout tracking, visit our Hyperwallet StockX Support Center.  

As a seller in the US, you can choose to receive your payout in one of four ways, either through PayPal, electronic ACH transfer to your bank account, Venmo, or debit. 

If you are a Seller outside the US, you can choose to receive your payout via PayPal, and depending on where you live, bank transfer payout methods may be available as well (more detail is below under “Bank Transfer” section). Please note that payouts will be issued in the currency selected on your StockX account unless you choose otherwise when setting up or updating your payout information.

To ensure the best experience possible, we ask that you double check all information entered for your payout to verify it is correct. In instances where funds are sent to an incorrect account, we will attempt to reclaim and reissue to the correct location, though it is not always possible.


 

PayPal

Once the item you sold passes our verification process and your payout is released, it typically takes roughly 30 minutes for funds to arrive in your PayPal account. 

Sometimes transactions to PayPal accounts can fail. Here are some reasons why: 

  • Incorrect email address entered
  • Email is not verified with PayPal 


Please verify that you have entered the correct information and that this account is available to receive funds. This may require you to reach out to PayPal. 
 

Bank Transfer

Once the item you sold passes our verification process and your payout is released, it typically takes 1-5 business days (depending on your bank and region) for funds to arrive in your bank account. 

Sometimes transactions to a bank or credit union can fail. Here are the most common reasons why: 
Incorrect routing or account information entered

  • The name registered on your bank account does not match your StockX profile information
  • The bank account is closed


Remember to use the electronic routing number from your financial institution and enter your account information exactly as it appears on a check and/or your account. Verify that your account is active and allowed to receive funds. 

Bank transfer payouts can be issued in the following currencies (depending on your location): US dollar, Canadian dollar, Mexican peso, Euro, British pound, Swedish Krona, New Zealand dollar, Hong Kong dollar, Israeli Shekel, Singapore dollar, Chinese yuan, Australian dollar, Hungarian forint, Morroccan dirham, Nigerian naira, Tunisian dinar, Bangladeshi Taka, Nepalese rupee, Pakistani rupee, Indian rupee, Indonesia Rupiah, Malaysian ringgit, Philippine peso, Sri Lankan rupee, Thai baht, Vietnamese dong, Croatian kuna, Czech koruna, Danish krone, Norwegian krone, Polish zloty, Romanian leu, Russian ruble, Turkish lira, Argentine peso, Jamaican dollar, Brazilian real, Colombian peso, Peruvian sol

Please note that you may be charged a bank transfer fee equivalent to $2 USD on each bank transfer payout, depending on your bank transfer payout currency. 


 

Venmo (US sellers only)

Once the item you sold passes our verification process and your payout is released, it typically takes just a few hours for funds to arrive in your Venmo account. 

Venmo transactions may fail for the following reasons:

  • The phone number entered is invalid (must be a US phone number) 


If you have a valid US phone number but do not have a Venmo account, you will need to successfully set up a Venmo account to receive payments. Your payment will expire in 30 days if you sell an item with a Venmo payout method on file but do not have a Venmo account set up. 
 

Debit card (US sellers only) 

Once the item you sold passes our verification process and your payout is released, most debit cards allow for funds to arrive on your card within a few hours after your payout is released, although Mastercard may take 1-3 business days. 

Debit card transactions may fail for the following reason:

  • The card number entered is invalid (this will usually be noted when you are entering your card details)


Please note that sellers using Mastercard/Visa debit will incur a 2% transaction fee, with a minimum charge of $1.95 USD, and a maximum charge of $9.95 USD. 

In addition, Visa has a per transaction limit of $50,000 and a daily limit of $100,000, although many smaller banks and credit unions may have their own limits. Please check with your bank for more information on your limits. 

 

What will happen if I change or update my payout information? 

If an update is made to your payout information, you will receive an email asking you to verify this change to your account. For security purposes, your payouts will be held until you verify that this change is correct. We’ll send you an email with instructions for how to verify this change.

if you don't see the email, search in your junk or spam folder for an email that's titled {Action Required} Verify Your Payout Information from [email protected]. ​​​

If you receive an email from us asking you to verify changes made to your account, but you do not recognize these changes, please contact customer support immediately to secure your account. 

 

What currencies can I get paid out in? 

Venmo and debit card payouts are USD only. 

PayPal payout currencies: US dollars, Canadian dollars, Australian dollars, Euros, British pounds, Hong Kong dollars, Japanese yen, New Zealand dollars, and Singapore dollars.

Bank transfer payout currencies: US dollar, Canadian dollar, Mexican peso, Euro, Great British Pound, Swedish Krona, New Zealand dollar, Hong Kong dollar, Israeli Shekel, Singapore dollar, Chinese yuan, Australian dollar, and Hungarian forint.

Please note that foreign transaction fees may be incurred if the currency selected for payout of funds differs from the currency selected on your StockX user profile. See below for more detail.

 

Which payout methods result in fees? 

Visa debit card transactions (available to US customers only) will incur a 2% transaction fee, with a minimum charge of $1.95 USD, and a maximum charge of $9.95 USD. For bank transfers, the recipient bank may impose additional processing fees which will be deducted from the transfer amount. 

In addition, if the currency selected for payout of funds differs from the currency selected on your StockX user profile, it will require a currency conversion. Currency conversion will take place at the exchange rate dictated by our bank service provider at the time we notify to initiate the disbursement ("Foreign Exchange Fees"). Exchange rates fluctuate under market conditions and the rate used will be indicative of the market value at the time of the transfer.

 

When tracking my payments from StockX, what do the payment status descriptions refer to?

Payments and transfers go through various stages while being processed. Updates are noted on your account to keep you informed of your funds and when you can expect them. 
 

Is there a limit to how many PayPal accounts I can have? 

Yes. You can add up to three PayPal accounts to your seller profile. 
 

When setting up or verifying my payout settings, should I choose an Individual or Business account? 

Select an ‘Individual’ account if you are an individual, sole proprietor, or single-member LLC. 

Select ‘Business’ only if you represent a corporation, partnership, or a Limited Liability Company. If you incorrectly choose a ‘Business’ account during verification, you will need to re-start the process of verifying your payout information.

If you accidentally register the wrong type of payout account and require further assistance in setting up or verifying your payout information, please contact us.

 

Will I ever be required to submit identification data or documentation? 

In order to ensure compliance with payment industry regulations, verification of your information may be required based on your location, the payout method you are using, or if you are an Individual or Business. Currently, all users in the European Economic Area (EEA) selling on StockX as a business (i.e. a corporation, partnership, or limited company) will need to submit documentation to prove business registration. In addition, users selling as an Individual in the EEA may need to submit photo identification and proof of address upon meeting cumulative payout thresholds (these thresholds are subject to change with regulatory requirements). 

If you are selling as an Individual in the EEA and need to go through account verification, please note that the address on your ID documents must match the billing information on your StockX user profile. Any changes made to your billing information after this will trigger ID verification again.

If your account requires verification, an email notification will be sent requesting additional identification data and/or documentation. The data and/or documentation should only be submitted within our payout platform. Do not respond to the email with documentation attached. 

In addition if your account requires verification, all transfers out of the account will be paused until verification has been successfully completed. Once documents are submitted, verification may take 1-3 business days. In certain cases, correspondence with Hyperwallet customer support may be required to complete the verification process. 

Lastly, please note that the minimum age requirement to get paid is 18 years old. If you are a minor, your parents/legal guardian must provide their personal information to continue, to ensure compliance with global data privacy and payment services regulations.

Visit stockx.com/settings to make sure your payout information is correct for a hassle-free payout experience. 

 

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