Packaging steps are the same for every sale, but where the seller ships the item depends on whether the order sold on the Verified Marketplace, Listings Marketplace, or Live Marketplace.
This article covers packaging requirements, drop-off locations, and carrier details for each marketplace type. A seller must follow these steps to receive payment on time. Sellers who miss their shipping window may face a $15 USD penalty fee, account restrictions, or suspension.
Before shipping
- If you are shipping a dangerous good from within the United States, review the dangerous goods shipping instructions before proceeding. Learn more: How do I ship dangerous goods?
How to package the item
- Go to StockX Pro > Pending to access and print the shipping label. Use only the label generated for that specific sale, since the label reflects the shipping address on the seller's account.
- Place the invoice inside the box or envelope with the item.
- Choose a shipping box no more than 2 inches (5 cm) larger than the item on each side.
- Secure the item inside the box with bubble wrap or packing paper.
- Remove any hazardous materials warnings, labels, or stickers from the outside of the box.
- Seal all seams and flaps using 2-inch or wider packing tape in a 6-strip, H-method pattern. Do not use masking tape, cellophane tape, duct tape, string, or paper over-wrap.
- Affix the StockX-provided shipping label to the outside of the box.
- Drop off the sealed package at the location listed in the seller's shipping instructions.
Please note: A seller should keep the carrier's drop-off receipt until the order is marked complete. StockX is not responsible for items that are packaged or shipped incorrectly.
Verified Marketplace shipping
- Most sellers receive a UPS label. Find the nearest drop-off location at UPS.com/Dropoff, or check UPS.com for a nearby third-party Access Point if no UPS location is available.
- Some sellers receive a FedEx label instead. Find the nearest FedEx drop-off location at local.fedex.com.
Please note: Shipping through an Access Point or third-party service may delay the order from showing as shipped. StockX marks an order "en route" only after the carrier scans the package at its origin facility. A scanning delay at an Access Point may cause the order to be cancelled if the carrier doesn't receive the item in time.
International Verified Marketplace shipping
For international Verified Marketplace shipments, a commercial invoice may be required. If required, the commercial invoice will be provided along with the shipping label. Bring all three copies to the drop-off location, where the carrier can attach the invoice to the outside of the shipping box for customs access.
Shipping carriers vary by region:
- Most countries: UPS
- Hong Kong, Mainland China, Macao, Taiwan, South Korea, Malaysia, Singapore, Indonesia, Thailand, and Vietnam: SF Express, DHL, or ECMS. For carrier-specific instructions, refer to the StockX blog post on Express carriers in Asia.
- Indonesia, Thailand, and Vietnam (DHL only): Visit locator.dhl.com to find the nearest authorized DHL drop-off location.
- Level 1–3 sellers in Czechia, Denmark, Hungary, Portugal, Slovakia, and Sweden: DPD. Visit dpd.com to find the nearest drop-off location.
Please note: For SF Express shipments, a seller can drop off the package or schedule a pickup. The carrier may require the seller to open the package at drop-off or pickup to confirm the contents match the shipping label declaration.
Listings Marketplace shipping
StockX provides a prepaid shipping label for every Listings Marketplace sale, and the buyer covers shipping costs at checkout. The seller must securely package the item and hand it to the carrier within 2 business days of the sale.
- If the buyer did not purchase Verification, the seller ships directly to the buyer using the StockX-provided label. Payout occurs once the carrier confirms delivery.
- If the buyer purchased Verification at checkout, the shipping label is addressed to a StockX Verification Center instead of the buyer. At the Verification Center, StockX confirms the item's product, size, condition, and match to the listing photos and description.
- If the item passes verification, StockX ships it to the buyer and pays the seller through the standard payout process.
- If the item fails verification, StockX cancels the order, refunds the buyer, and handles the item according to StockX policy — which may include returning the item to the seller or confiscating it and applying a verification-failure fee.
Live Marketplace shipping
StockX provides a prepaid shipping label for every Live Marketplace sale, and the buyer covers shipping costs at checkout. The seller must securely package the item and hand it to the carrier within 2 business days of the sale. Live does not currently offer optional Verification, so the seller always ships directly to the buyer, and payout occurs once the carrier confirms delivery.