Accessories - September 4, 2020

COVID-19 Latest Update

21/12/2020 Update: As you may be aware, border disruption caused by COVID-19 travel restrictions are currently impacting goods coming into and leaving the UK. Please be advised that orders may be subject to further delays.

3/12/2020 Update: Due to delays with our shipping carrier partners, brought on by COVID-19 and increased online holiday shopping, your order may be subject to delays in payout and delivery. We are working as quickly as possible to process your order and get it delivered. You can always check the status of your order at stockx.com/buying or stockx.com/selling.

4/11/2020 Update: With tighter lockdown restrictions coming into effect across Europe, we want to reassure users that the StockX marketplace will remain strong, stable and open during this period. Authentication Centres will continue to operate as usual, with new contingency plans in place to protect the strength of our network, including home collection solutions from UPS, which are outlined below.

COVID-19 UPDATE

In light of the unprecedented, global response to COVID-19, we want to provide you with an update on how this situation may impact StockX transactions.

To help, we have put together new FAQs specific to COVID-19 below. If you still need to contact StockX Support, please know that our customer service teams are working tirelessly to answer you as quickly as possible. We would like to ask that you limit contacting support to a maximum of once per order, as multiple emails can cause delayed responses. Again, thank you for your patience and understanding as this is an ever-changing situation.

I’m not able to ship at this moment. Do I need to remove my listings?

Please contact us if you are having difficulty shipping your order. You can find information on opening hours for your nearest UPS access point by using this link.

If you cannot reach your usual UPS access point, please consider arranging a UPS home collection via this link.

Additionally, we offer a vacation mode setting on both our mobile and web platforms to temporarily suspend your listings and avoid unwanted sales. For more information on this click here.

Is my delivery going to be delayed?

Our goal is to fulfil orders within our usual timeframes. However, delivery times are dependent on the capabilities of our delivery partners as well as any government recommendations or regulations towards self-isolation. We are a global marketplace, and it is possible that delays in Europe could impact delivery times to the United States, for example. To check the current status and delivery tracking of your order, visit stockx.com/buying.

Is my payout going to be delayed?

Currently, our network is operating within our usual timeframes. Should this change, we will communicate the new expected timeframes on this page, as soon as possible. In some cases, we are proactively rerouting orders to the facilities best equipped to support them in real-time. This means that some Sellers may see slight delays in payouts from what they are used to. As soon as an item is verified authentic, the Seller will receive their payout. Our goal remains to pay Sellers as fast as possible and to get items to Buyers as fast as possible. Thanks for your continued support.

Can I change my delivery address on an existing order?

This may be possible in some but not all cases. Please contact us as soon as possible if you need to update your delivery address. Please refrain from submitting multiple cases as this can cause further delays.

Where can I get updates on my order?

To check out the current status and delivery tracking of your order, visit stockx.com/buying.

You can also follow UPS and DHL service alerts to keep up to date on COVID-19 shipping delays.

UPS Service Alerts
UPS Important Updates
DHL Important COVID-19 Information
DHL Important Information
DHL Live Service Update