Dear StockX Seller,
We have updated the terms in our FAQs to reflect changes to the seller drop off and pick up policy. These updates have been made to improve the buyer and seller experience and enhance the integrity of the StockX marketplace.
A summary of these changes is below:
- StockX will no longer be liable for packages that are dropped off with the applicable courier via third-party access points (e.g. UPS Access Point Drop-Off Lockers, CVS Pharmacy, Staples, etc). Please drop off packages at the courier’s designated store.
- StockX will no longer be liable for packages that are picked up by third-party shipping service providers. Note that StockX will continue to cover pickups carried out by the designated shipping courier.
- StockX will not be liable for items that never leave the drop-off location according to the tracking number. StockX will also not be liable for items that are picked up but never get shipped to a StockX authentication center according to the tracking number. Please keep your drop-off or pickup receipt until your item is confirmed received at a StockX authentication center.
- If after 72 hours of drop-off or pickup (excluding holidays), your tracking information indicates that your package has not moved from the original drop-off location or pickup representative, then the corresponding order will be canceled. You must reach out to the applicable courier to retrieve the package.
If you have any questions concerning these updates, please contact us here.
