May 17, 2021

How To Follow StockX's Condition Requirements for Sneaker Boxes

Sam Aprile

Sam is a Product Marketing Manager @ StockX

StockX requires all items sold on our marketplace to be in brand new condition, including sneaker boxes. Here’s a detailed look at what that means.

Every pair of sneakers sold on StockX must arrive at our authentication center in brand new, mint condition – including the sneaker box. Commonly known as “deadstock”, this condition requirement ensures that every StockX customer has a consistent experience and gets exactly what they expect upon receiving an order. 

To help address any questions around the definition of “deadstock” as it relates to sneaker box conditions, we’ve put together this guide to give sellers a better idea of whether or not the condition of their sneaker box will meet StockX’s condition standards.

Please note that the content in this article is only a guide and is not intended to give sellers a definitive answer as to whether or not their item(s) will pass StockX verification. A final decision cannot be made until the item goes through StockX’s verification process. 

Some things to keep in mind:

  • All sales must include the original, correct box with the box lid and the box label indicating the corresponding shoe size, as would be acceptable for sale at a traditional retail location. For example, if you sold a pair of shoes size 9 and put them in a size 13 box, the sale will not pass verification.
  • Boxes can often encounter minor wear and tear from the manufacturer, shipping, and storage. This may include a small corner dent, minor tears, and wrinkles on the box lid. These issues are often uncontrollable and as such, we may be willing to still accept and verify the item (see below for more detail).
  • All boxes MUST include the proper box label and sizing. Not having a box label will result in the item failing verification. 
  • Boxes for sneakers five years and older, like the shoes themselves, may include slight discoloration and minimal damage that can naturally occur from sitting in storage.

Check out the images below for more examples of details that we inspect when assessing whether or not the condition of the box will pass verification.

 

Examples of Box Conditions That Will Likely Meet StockX Condition Standards

Please note that a combination of multiple minor damages may result in the item failing verification. 

Minor single corner damage

Minor single corner crushing or minor lid rip

Minor box wear and tear

 

Examples of Box Conditions That Will Likely NOT Meet StockX Condition Standards

Extensive crushing of one side/corner

Missing part of the box or major rip

Damage from animal presence

 

We at StockX reserve the right to determine whether or not the extent of box damage and wear & tear warrants an item passing StockX verification. Several factors contribute to an item passing verification, so a final decision cannot be made until the item undergoes StockX’s verification process.

To mitigate any potential box damage that may occur when shipping sold items to StockX, check out our shipping guidelines blog post for packaging best practices.

As always, thank you for choosing to sell on StockX.